Awal Hakim

Senior Network Engineer at SPTel, Singapore's national broadband network operator, providing Tier 3 escalation support and advanced network troubleshooting.

• Provide Tier 3 escalation support for complex network infrastructure issues
• Lead advanced troubleshooting initiatives for SD-WAN implementations
• Mentor junior network engineers and provide technical guidance
• Collaborate with cross-functional teams to ensure optimal network performance

IP Network Engineer responsible for network operations and infrastructure management at Singapore's national broadband network provider.

• Managed and maintained critical IP network infrastructure
• Performed network troubleshooting and incident resolution
• Implemented network configurations and optimizations
• Supported network expansion and upgrade projects

Senior Team Lead at Sigma.3 IT Services, providing leadership and technical expertise for IT operations and troubleshooting initiatives.

• Led cross-functional teams to deliver high-quality IT solutions
• Managed complex troubleshooting projects and incident resolution
• Mentored team members and developed technical capabilities
• Coordinated with stakeholders to ensure service delivery excellence

IT Operations Analyst at Marina Bay Sands, responsible for analyzing and optimizing IT operations within the integrated resort environment.

• Analyzed IT systems performance and identified optimization opportunities
• Supported critical business operations through effective troubleshooting
• Collaborated with various departments to ensure seamless IT service delivery
• Implemented process improvements to enhance operational efficiency

Operations Team Lead at Sigma.3 IT Services, managing day-to-day operations and leading technical teams to deliver exceptional IT services.

• Managed daily operations and ensured service level agreements were met
• Led troubleshooting initiatives for complex technical issues
• Developed team capabilities through training and mentoring
• Coordinated with clients to understand requirements and deliver solutions

Systems Engineer at Sigma.3 IT Services, designing and implementing both wired and wireless network solutions to ensure optimal performance.

• Designed and implemented comprehensive network solutions for clients
• Managed both wired and wireless networking infrastructure projects
• Performed advanced troubleshooting and system optimization
• Ensured optimal performance through proactive monitoring and maintenance

Service engineer for Wincor Nixdorf banking machines (POS & DBS), responsible for troubleshooting, preventive maintenance, and incident management.

• Provided technical support and maintenance for banking machines and POS systems
• Performed troubleshooting and preventive maintenance to minimize downtime
• Managed incident response and resolution for critical banking infrastructure
• Maintained high service standards for financial institution clients