Advanced studies in cybersecurity, focusing on network security, cryptography, and threat analysis.

Tier 3 escalation support, advanced troubleshooting, and SD-WAN leadership for a national broadband operator.

• Provide Tier 3 support for complex infrastructure incidents.
• Lead troubleshooting for SD-WAN implementations.
• Mentor junior engineers and shape operational standards.
• Partner with cross-functional teams to protect network performance.

Operations and infrastructure management for national broadband services.

• Maintained critical IP network domains and resolved escalations.
• Implemented configuration standards and optimizations.
• Supported expansion and upgrade projects across the backbone.

Leadership and escalation ownership for IT operations.

• Delivered cross-functional solutions and incident leadership.
• Mentored engineers and shaped troubleshooting frameworks.
• Aligned technical outputs with stakeholder requirements.

Analyzed and optimized IT operations for an integrated resort.

• Monitored system performance and drove optimization.
• Supported business-critical operations with rapid resolution.
• Implemented process improvements to cut operational noise.

Day-to-day operations leadership and service delivery.

• Ran daily operations to meet SLAs and quality bars.
• Resolved complex technical issues across customer estates.
• Developed team capability through training and mentoring.

Designed and implemented wired/wireless network solutions.

• Delivered comprehensive network designs for client environments.
• Performed advanced troubleshooting and performance tuning.
• Maintained reliability via proactive monitoring and maintenance.

Service engineer for banking machines and POS systems.

• Owned troubleshooting and preventive maintenance to reduce downtime.
• Managed incidents for critical financial infrastructure.
• Met stringent service standards for banking clients.

Additional project write-ups are being refreshed.